POWER SUPPLY:- These used power supply units are from big job lots so each units cosmetic condition could be slightly different from each other. Few power supplies might have weak or damaged plugs which have been professionally replaced by genuine quality plugs. Universal laptop adapters might not have included changeable plugs unless mentioned. AC power lead is not included but can be included free for UK customers if required so please let us know before we dispatch your order otherwise postage money will be charged separately. Any question please ask before your purchase. After your purchase kindly email us your mobile number for courier. [SHIPPING]: Tracking number can only be provided if buyer selected & paid for tracked post otherwise order will be dispatched as normal post. Some countries like Italy, Spain, Portugal, posts often get lost so we always recommend tracked/Express delivery for them. **AFTER SALE SERVICE**: After receiving the item if you are not happy due to any reason please contact us direct via phone or via simple email, we will try our best to sort out your problem asap. DO NOT OPEN CLAIM CASE, as this can badly damage our business. Just send a normal email inquiry and we will be more than happy to either refund your money or send you replacement item.